Responsible Gaming Policy

99vip-at Responsible Gaming — The goal is fun, not addiction

Gaming should be a form of entertainment, not a burden. 99vip believes every player should know their own limits. Find out here how to play safely and responsibly.

our Responsible Gaming Tools

Set a Deposit Limit

Set your own daily, weekly, or monthly deposit limit — it's up to you. Once a limit is set, it takes effect immediately and cannot be increased easily.

Session Time Limit

Set your own limit on how long you play in one session. Once the time is up, the system will automatically alert you or end the session.

Breaks & Cooldowns

Take a break of anywhere from 24 hours to 30 days whenever you need it. While a break is active, logging in or playing will not be possible.

Self-Exclusion Feature

If you feel your play is getting out of control, you can request to close your account for anywhere from 6 months to permanently. We fully respect this decision.

Gaming History Review

View your gaming history, win/loss records, and spending stats at any time. Understand your own patterns.

24/7 Support Team

Our specialist support team is always here for you. Get confidential help — no judgment, just solutions.

What does responsible gaming mean?

Responsible Gaming is a mindset where gaming is purely for entertainment — not as a way to make money. 99vip-at, we encourage every player to stick to their own budget and time limits.

In the heat of the game, it's easy to forget that chasing losses by placing bigger bets is never the answer. Responsible gaming means keeping a level head — whether you're winning or losing.

99vip-at, responsible gaming is more than just a policy — it is the very foundation of our platform. We believe a happy, healthy player is one who enjoys the best experience over the long run.

Keep in mind: Gaming should be a source of enjoyment. The moment it starts feeling like stress or anxiety, take a break right away or reach out to us.

Responsible Gaming Principles

99vip-at, we have a few core principles for players that help keep the gaming experience positive at all times:

  • Play for entertainment only: Don't treat gaming as a way to solve life's problems.
  • Set your budget first: Only bet what you can afford to lose without regret.
  • Manage your time: Decide in advance how long you will play each day.
  • Accept losses gracefully: Avoid chasing losses by placing bigger bets to win back what you've lost.
  • Don't play under the influence or when stressed: Play in a healthy state of mind and body.
  • Spend time with family and friends: Don't let gaming cut you off from your social life.

How to Set Your Limits

99vip You can easily set different types of limits through Account Settings on the platform. Here's a step-by-step guide:

1

Log in to your account

With your username and password 99vipLog in to - and click on the profile icon.

2

Open the Responsible Gaming menu

Go to Settings and select the "Responsible Gaming" option.

3

Choose your preferred limit

Deposit limit, session time, betting limit — choose what you need and set your amount or duration.

4

Confirm

Once a limit is confirmed, it takes effect immediately. Lowering a limit is instant, but increasing one requires a 72-hour waiting period.

Limit Type Active Period Change Policy
Daily Deposit Limit Immediate Decreases take effect immediately; increases apply after 24 hours
Weekly Deposit Limit Immediate Decreases take effect immediately; increases apply after 48 hours
Monthly Deposit Limit Immediate Decreases take effect immediately; increases apply after 72 hours
Session Time Limit From the next session Can be changed at any time
Break (Cooling-off) Immediate No changes until the break ends
Self-Exclusion Immediate & Permanent Minimum 6 months, withdrawal restricted

Signs of Problem Gaming

Problem gaming develops gradually, so it can be hard to recognize in the early stages. 99vip We always stand for awareness. Use the checklist below to assess yourself:

Ask Yourself

1

Are you overspending your budget and feeling regret afterward?

2

Are you placing bigger bets to try to recover money you've lost?

3

Are you neglecting work, studies, or family because you're thinking about gaming?

4

Are you lying or hiding your gaming from family or friends?

5

Have you tried to stop gaming but been unable to?

6

Do you feel restless, irritable, or uncomfortable when you cannot game?

If you answered "Yes" to 2 or more of the questions above, please reach out to our support team. That takes courage, not weakness.

Protection of Minors

99vip Strictly prohibits anyone under 18 from accessing the platform. Age verification is active at registration. However, parents and guardians at home also have an important role to play.

  • Use parental control software on your computer or smartphone.
  • Keep your account login credentials out of reach of minors.
  • Lock your gaming device when it is not in use.
  • If you have any concerns, notify our support team right away — we'll act quickly.

If you suspect a minor has accessed your account, contact our support team immediately. All complaints are investigated in strict confidence.

Where to Get Help

If you cannot resolve a gaming problem on your own, seeking professional help is completely normal. 99vipBeyond -'s support team, several organizations in Bangladesh can also provide assistance:

  • 99vip Support: Reach us directly via the platform's live chat — available 24/7.
  • Family Support: Talk openly with a trusted family member or friend.
  • Mental Health Professional: Cognitive Behavioral Therapy is particularly effective for gaming addiction.
  • Online Self-Help Groups: Share your experience with others who have been through the same.

Email us for support: [email protected] — Our specialist team is always by your side.

Safe Gaming Tips
  • Set your gaming budget for the week in advance
  • Don't play before bed or when you're tired
  • Take a 5–10 minute break every hour
  • Never bet with money set aside for essential expenses
  • Know when to stop, even on a winning streak
  • Review your gaming log regularly
18+

99vip For players aged 18 and above only. This service is not available to minors.

General FAQ

No, responsible gaming is for everyone. It is a healthy habit that gives all players a more enjoyable experience over the long run. Setting limits is good practice even if you don't have a problem.

Yes, any balance remaining in your account before self-exclusion is activated will be available for withdrawal. Our support team will guide you through the process.

Yes, even with a deposit limit in place, you'll still have access to all promotions and bonuses. However, bonus conditions must be met within your limit. Using Responsible Gaming tools does not reduce any of your benefits.

For a cooling-off period, your account reactivates automatically once the set time has passed. For self-exclusion, however, you will need to submit a request and go through an assessment process even after the period ends.

No — for security reasons, only the account holder can change their own limits. That said, if a family member is concerned about someone's gaming, they can contact our support team and we will take appropriate action.

99vip does not provide direct counseling services, but our support team can guide you toward the right professional help. We believe professional mental health services are the most effective way to overcome gaming addiction.

Play Safe 99vip-at

Use our responsible gaming tools to set your own limits and enjoy a safe experience alongside millions of gamers across Bangladesh.

Deposit Limit Session Control Self-Exclusion Feature 24/7 Support
বাংলা